The numbers your team needs when the office is closed
It's Saturday night. The office is dark, and a nurse in the field needs the on-call pharmacy, but the regular number goes to a voicemail that won't be checked until Monday. She tries the answering service. No pick-up. She calls the day coordinator's cell to ask where the after-hours line is. This is the moment Care Roster is built for: every contact flagged as reachable after hours, the escalation path when the first call doesn't connect, and a printed shift sheet she could have walked out with at the start of her evening.
- Works alongside your EMR
- Print a shift-ready call sheet in seconds
- Flat pricing by team size, never per seat
Everything your team needs when no one's in the office
After-hours calls happen in the middle of crises: a patient declining, a piece of equipment that failed, a family that needs a funeral home referral right now. The last thing your staff should be doing is hunting for a phone number.
Flag who's reachable after hours
Each organization in Care Roster can carry multiple labeled numbers (main line, after-hours direct, fax) and an after-hours flag that marks it as reachable when the office is closed. The on-call pharmacy's 24-hour line, the answering service number, the funeral home that takes calls on weekends: all tagged, all searchable, all surfaced when a nurse needs them at midnight and doesn't have time to scroll a six-tab spreadsheet.
An after-hours sheet ready to print
Before the evening shift starts, any staff member with Viewer access can pull up Care Roster and print a dated after-hours and emergency call sheet. It includes every contact flagged after-hours or emergency: the on-call physician, the answering service, the pharmacy's overnight line, and the funeral homes your agency works with. It also lists whoever is on call from your own team that night. One sheet, everything on it, no coordinator needed to assemble it.
Escalation when the first call doesn't pick up
Care Roster lets you define named escalation paths so the next step is never a guess. If the on-call nurse doesn't answer in five minutes, who comes next: the backup nurse, the on-call supervisor, or the medical director? Temporary coverage overrides let you adjust who's covering a particular shift without touching the base rotation, so the escalation order always reflects who is actually available tonight, not who was scheduled three weeks ago.
When it's bigger than one phone call
Some after-hours news can't be handled one call at a time: the office is closed tomorrow, a road is out, coverage just changed for the whole weekend. From the emergency screen an administrator sends one message and Care Roster texts every internal staff member at once, so nobody finds out by turning up. The sender picks whether each alert reaches work mobiles, personal mobiles, or both; personal numbers are only reachable if that person opted in themselves, opt-outs are honored automatically, and you see exactly who will receive it before it sends.
No more "call the day coordinator to find the number"
When the after-hours list lives only in the day coordinator's head, or on a sticky note taped to the nurses' station, every after-hours question becomes a call to someone who's off the clock. Care Roster makes the whole directory self-service: night staff search by name, category, or role and reach the right number without pulling anyone out of their evening. The coordinator updates it once; everyone has the current version the moment they open the app.
The old way vs. the Care Roster way
The after-hours list taped by the nurses' station Problem
- A paper list no one updates until something breaks
- Field staff have no access when they're not at the station
- No escalation path, so staff guess who to call next
- Day coordinator gets weekend calls just to relay phone numbers
The Care Roster way Solved
- After-hours flag keeps the live list current automatically
- Any phone, any location: search and tap-to-call from the field
- Named escalation paths define the next step before it's needed
- Staff self-serve, so coordinators stay off-call for actual emergencies
After-hours contacts for hospice, answered
What counts as an after-hours contact?
Any organization or person your team may need to reach when the main office is closed: the on-call pharmacy, the answering service, the on-call physician, a funeral home, a DME supplier with a 24-hour line, or an internal staff member who covers nights and weekends. In Care Roster, you mark these with the after-hours flag so they surface immediately when a nurse needs them at 11 p.m. on a Sunday.
Can we print an after-hours call sheet for each shift?
Yes. Care Roster generates a printable, dated after-hours and emergency call sheet that includes every contact flagged as after-hours or emergency (on-call physician, pharmacy, answering service, funeral homes, and escalation contacts) along with who is currently on call from your own team. Staff can print it at the start of each shift or pull it up on any phone.
What if the on-call person doesn't answer?
Care Roster lets you define named escalation paths so the next step is never a guess. If the on-call nurse doesn't answer, the sheet shows who to try next, whether that's the on-call supervisor, a backup physician, or the answering service. Temporary coverage overrides let you update who's covering a shift without touching the base rotation, so the escalation path always reflects who is actually available.
How do night and weekend staff get the current list?
Care Roster is web-based, so night and weekend staff open the same directory as the day team, on any phone or tablet, with no app install required. When an Editor updates a number during the day, there is only one copy, so the next person to open the directory sees the new number. Nothing has to be re-printed or re-sent. Staff with Viewer access can search, call, and print without being able to accidentally change anything.
Cover every night and weekend
When the office closes, your patients don't. Start a free 45-day trial and give every shift a call sheet that's already up to date: the on-call pharmacy, the answering service, the escalation path, and who's covering tonight. No credit card, no patient data, every feature included.